Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Approved returns are issued as Willow Rae Boutique store credit unless the item is damaged, defective or incorrect. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at willowraeboutiqueshop@outlook.com. 
If your return is accepted, we will provide instructions on how and where to send your package.  Please do not send a return to an address on the original package or shipping label unless specifically instructed by us.  Items sent back without first requesting and receiving return authorization will not be accepted.

Once your request has been reviewed, we will provide the applicable return instructions.  Customers are responsible for return shipping costs for standard eligible returns. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items, clearance items, items marked "Final Sale", and gift cards are final sale and are not eligible for returns, exchanges, or refunds. 

Exchanges
We do not process direct exchanges. If you would like a different size, color, or item, please request a return for the eligible original item. Once the return is received, inspected, and approved, store credit will be issued. You may then use your store credit toward a new purchase. Availability of replacement items is not guaranteed. 

Refunds
We will notify you once we’ve received and inspected your return and let you know if it has been approved. If approved, eligible returns will be issued as Willow Rae Boutique store credit, which may be issued toward a future purchase from Willow Rae Boutique. We do not issue refunds to the original payment method for standard returns. Damaged, defective, or incorrect items will be reviewed separately and handled as appropriate. This policy does not limit any right you may have under applicable law.